Join Our Team
Our Culture of Innovation and Growth
At Anvrix, we’re more than just a company; we’re a community. Our culture is built on a foundation of collaboration, continuous learning, and a shared passion for excellence. We believe in empowering our employees, fostering an environment where ideas can flourish, and celebrating success together.
We encourage curiosity and provide the resources for our team to grow both professionally and personally. From mentorship programs to cross-departmental projects, we create pathways for our people to explore their potential and shape their careers.
Perks & Benefits
We invest in our employees’ well-being and success with a comprehensive benefits package.
Comprehensive Health
Medical, dental, and vision insurance to keep you and your family healthy.
Career Growth
Opportunities for professional development, training, and advancement.
Generous PTO
Flexible paid time off so you can rest, recharge, and enjoy life.
Team Events
Regular company-sponsored events to foster community and fun.
What Our Team Says
Hear directly from the people who make Anvrix a great place to work.
“Anvrix has an incredible culture of support. I’ve grown more here in two years than I did in five years at my previous company. The leadership team truly trusts us and gives us the autonomy to innovate.”
Samriddhi Tiwari.
Lead Developer
“The best part about working at Anvrix is the people. Everyone is so driven and collaborative. We’re solving complex problems for our clients, and it’s rewarding to be part of such a talented team.”
Savan Choubey.
Marketing Director
“I was looking for a company that values work-life balance, and I found it at Anvrix. The flexible work options and generous PTO allow me to be at my best both in and out of the office.”
Anchal Soni
KPO Analyst
Our Application Process
A simple and transparent process to help you join our team.
Submit Application
Find a role that fits your skills and experience and submit your application online.
HR Interview
A chat with our HR team to discuss your background and the role in more detail.
Technical/Team Interview
Meet the team you’ll be working with and dive deep into your technical skills.
Final Decision & Offer
If it’s a great match, we’ll extend an offer for you to join Anvrix!
0 ₹
/ Per Month
Communications
10/01/2025
Closes:
12/31/2025
Bengaluru, India
Views: 39
Job Role:
Responsible for monitoring and analyzing customer service calls to ensure that they meet company standards for quality and customer satisfaction. The role involves listening to recorded calls, identifying areas for improvement, documenting call behaviors, and providing feedback to customer service agents.
Job Description:
Call Auditing and analysis
Reporting to AM/Manager
Performing call monitoring, identifying errors, and best practices on the call.
Documenting call behaviors and giving appropriate feedback to the customer service agents.
Applying 80:20 rules while giving feedback to the agent, discussing the call, and creating an action plan with timelines.
Identifying call drivers and reporting to Quality TL/Manager.
Using appropriate data management system to compile and track performance at team and individual levels.
Participating and facilitating Calibrations sessions to check to understand and maintain consistency with feedback.
Providing training team with actionable data as and when required.
Providing feedback to Call Center team leaders and managers.
Preparing and analyzing internal and external quality reports/presentations for management staff review.
Performing translations, IVR recordings, and language assessments.
Regular meetings with the Quality manager